Q&A

Q1. When will my item be received after ordering?

We take stock+preorder sales mode, and the stock item will be shipped within three working days. If there is no stock, the order status will be updated to "Confirmed".

The production time is about 7-40 working days (excluding holidays), please be sure to agree that, and will not accept urgent orders.

Q2. If your order consists of both in stock and pre-order product, will in stock item be sent first?

we will perform a one-off delivery upon the arrival of your pre-order item.

If you want to receive stock item first, we suggest you order separately.

Q3. I received an incorrect item, what should I do?

We apologize that let you receive the wrong item, Please provide the order number, name, phone number, take the wrong item photo, email "service@covermebag.com" our customer service will help you to exchange. 

Q4. I received a defective item, what should I do?

Please refer to the definition of A5 to determine. 

Please provide the order number, name, phone number, take the definitive item photo, email "service@covermebag.com", our customer service will help you to exchange. 

Q5. How to define the defective of my commodity?

Slight error in size, color difference, adhesive or leather smell of new items, slight residue, thread, scratches, creases, stains, slight scratches on metal or zipper.

The perception of texture, the damage of the outer packaging, and any human factors are within the scope of the defect.

Q6. Is there a retail store? Can I get my item by face to face?

Thank you for your support. At present, we are franchising the online store. We are unable to provide you with face-to-face or physical store services.

Q7. How to know the status of the shipment?

You can log in to the member and go to "My Order" and press the order number to view the details.

Status updates for orders, pre-orders, shipments, etc. will also inform you in your e-mail. 

Q8. I already received e-mail notification of shipment, then How to track parcel of my order?

Please press “status inquiry “at the bottom of the page, you can link to the status inquiry page.

Q9. care-instructions

Please refer to this instruction page "Product Care Instructions"

WHAT IF I HAVE MORE QUESTIONS?

Please email "service@covermebag.com" our customer service will help you.